GENERAL.
Thank you for visiting Gilly’s of Burnham Market. When you use or make a purchase from this website you agree to the Terms and Conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you, which we may use for future mailings. However, the information you give will not be shared with any company other than ourselves.
COPYRIGHT & LICENSES.
With the exception of the product images used in the online store, the entire contents of this website, including, but not limited to: text, graphics, logos and images, are the property of Gilly’s of Burnham Market, its suppliers or it’s clients and are protected by British and International copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of Gilly’s of Burnham Market.
With the exception of images supplied by particular designers, manufacturers or brands, all images featured throughout this website were taken by Andrew Kitt at Pollywiggle.com.
You may print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. If you believe any content appearing on our website constitutes a copyright infringement of another parties rights, please contact us immediately to notify us of the infringement.
SECURITY.
All information (including credit card details) is sent and received via secure pages hosted by PayPal. We will not have access to your personal credit card or banking information as this is held securely within PayPal. Safe and simple to use, PayPal is a global leader in online payment solutions with millions of accounts worldwide.
USING OUR ONLINE STORE.
Gilly’s reserves the right to refuse to accept an order if;
The goods are not available; Where we cannot obtain authorisation for your payment;
If there has been a pricing or product description error; or
If you do not meet any eligibility criteria set out in our terms and conditions.
DELIVERY / POSTAGE & PACKAGING.
We can deliver anywhere in the world.
P&P inside the UK is FREE by Royal Mail 1st Class Recorded service.
P&P to mainland Europe is £12.95 PER ORDER by Royal Mail 1st Class Recorded service.
P&P to the US and the rest of the world is £19.95 PER ORDER by Royal Mail 1st Class Recorded service.
Delivery is made Monday – Friday. There is no delivery on Weekends or Bank Holidays. We will endeavor to dispatch and deliver your goods as swiftly as possible.
If the Carrier is unable to deliver the driver will leave a card and try to deliver the next day. If next day delivery fails again, a card will be left requesting that you pick up your order from the carriers depot. If the parcel is not picked up the carrier will return to Gilly’s and the customer will have to pay for a further delivery.
If the customer gives special instructions to Gilly’s for the carrier to leave the parcel outside your house or with a neighbour it will be left at the customers own risk.
If your item is out of stock we will contact you to arrange a suitable alternative product or to advise you on a later delivery date.
CANCELLATION AND RETURNS POLICY.
To exercise your right of cancellation or to return goods deemed unsuitable or faulty you must inform us by:
Written notice by post or e-mail. Please state clearly the reason for your cancellation/return. Notification by phone is not sufficient.
Although we are sure you will be delighted with your purchase from Gilly’s, should you wish to return any item, you may do so within 5 days of receipt, in original condition, all labels intact in a saleable condition for an exchange or refund (excluding postal charges). Gilly’s does not offer free returns. Gilly’s does not accept responsibility for any goods lost in transit should you choose to return them, so insurance is always recommended. Proof of postage is not accepted as proof of receipt unless the item has been signed for by Gilly’s.
If you believe that the item is faulty, please notify Gilly’s in writing including a full explanation of the nature of the problem and notice that you will be returning the product.
Gilly’s reserves the right to refuse to accept returned items not in their original condition.
PRIVACY & COOKIES
Like almost all websites, ours uses Cookies.
We also collect personal information that you complete via forms on the site to enable us to fulfil your enquiries or orders.
Should you wish to see what information we hold about you, or request that we delete it, please get in touch with us.
DISCLAIMER.
By using this site you accept that the Terms and Conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Gilly’s apologises for any inconvenience caused, but takes no responsibility. We trust that your items will reach you in perfect condition and service and quality is very important to Gilly’s.
